Frequently Asked Questions (FAQ) On Environmental Health

If I have any questions or complaints related to food hygiene and safety, which agency can I refer to?
Any questions or complaints related to food hygiene and safety, you can submit directly to the Local Authority (PBT) or the nearest District Health Office (PKD).
Which party conducts food hygiene and safety enforcement activities?
Authorized Officer from the Local Authority (PBT) or from the District Health Office (PKD).
How do I apply for a food business license?
You can refer to the nearest Local Authority’s Licensing Division and comply with the conditions that have been set.
Are snack hawkers allowed to trade outside the school grounds?
Based on the Guidelines on the Prohibition of Selling Snacks Outside School Fences issued by the Ministry of Health Malaysia (MOH), snack hawkers are not allowed to trade outside the school fence within a distance of 40 meters.
What are the circumstances that cause a food premise to be closed?
Food premises can be closed if:
  • The level of cleanliness is unsatisfactory.
  • Occurrence of food -related infectious diseases such as cholera, typhoid or food poisoning.
  • Failure to meet the licensing requirements can also result in a food premise being closed.
Which agency is responsible for regulating the public market?
Public markets are regulated by Local Authorities in their respective areas.
Who is responsible for the disposal of garbage by vendors in the public market?
The agency responsible for the disposal of garbage in the market is the Local Authority.
What control mechanisms can be put in place to reduce bad odour in the public market?
The control that can be done is to ensure an effective solid waste management system, drainage system and overall maintenance.
Which agency is responsible for the cleaning and maintenance work in the public market area?
The agency responsible for the cleaning work in the public market is the local authority (PBT) or any private contractor appointed by the PBT or the Solid Waste Management and Public Cleansing Corporation (PPSPPA).
Which agency is responsible for issuing business licenses to sellers in the public market?
Business licenses can only be issued by Local Authorities.
What is Dengue Fever?
Dengue fever is an infectious disease caused by dengue virus carried by Aedes mosquito. So far there is no drug or vaccine that can treat dengue fever specifically.
What are the signs and symptoms of dengue fever?
Patient will experience sudden high fever, rashes on the skin, muscle aches, pain in the joints, back of the eyes and headache as well as bleeding on the body, nose and mouth, loss of appetite, vomiting and abdominal pain. If you experience signs of dengue fever, please seek immediate treatment at nearby clinics.
How can a person be infected with dengue fever?
A person can be infected with dengue fever through the bite of an infectious female Aedes mosquito. This Aedes mosquito can be identified by the black and white stripes on its legs and body. These mosquitoes actively bite in the early morning between 5.00 - 7.00 am and dusk between 5.00 - 7.00 pm.
Where are the places where Aedes mosquitoes usually breed?
Aedes mosquitoes usually breed indoors and outdoors or anywhere there is stagnant clear water such as under refrigerators, bathtubs, flower pots, jars and so on. For outdoors, such as inside tires that hold water, rainwater channels, empty cans, water barrels, bamboo stumps, leaf petals that hold water and so on. The life cycle of Aedes mosquitoes is 1 week starting from eggs, larvae, cocoons and then becoming adult mosquitoes.
How to control and prevent dengue fever?
The way to control dengue fever is to eliminate breeding places of Aedes mosquitoes by practicing cleanliness in the home and work environment. In addition, the community plays a very important role in the prevention and control of dengue. One of the activities that can contribute to this is the self-inspection of the house and the surrounding area to ensure that there are no breeding places of Aedes mosquitoes. This inspection should be conducted at least once a week. In addition, the community also needs to participate in ‘gotong royong’ programs and cleaning of the surrounding area organized in their respective communities. The community also needs to give full cooperation during control and prevention activities carried out by the authorities such as inspection of breeding grounds and mist spraying.
What are the activities related to control of disease and vectors carried out by the Local Authority?
The activities carried out by the local authority depend on the capacity of the local authority and the need of it’s area. Among the main activities carried out are as follows:
  • Inspection, enforcement and elimination of breeding places of aedes mosquitoes.
  • Carry out control activities for vector-borne diseases such as mist spraying, pesticide spraying, destruction of breeding grounds, gotong royong and so on
  • Carry out control activities for insects or disease -carrying animals such as rats and flies.
  • Conduct investigations and actions on nuisance complaints received such as mosquito breeding, fly infestation, rat infestations, abandoned garbage, abandoned houses and others.
  • Carry out control and prevention activities of infectious diseases.
  • Conduct health education activities for the public such as talks and exhibitions.
Can I keep a dog at home?
You can keep a dog at home after obtaining a license from the Local Authority and complying with the prescribed conditions.
Does my pet dog need to be vaccinated?
Yes, vaccinations can be obtained at the Department of Veterinary Services or private animal clinics.
Which agency is responsible for dealing with the problem of stray dogs?
The problem of stray dogs is under the jurisdiction of the Local Authority (PBT) and any complaint must be submitted to the relevant Local Authority.
What action will be taken by the relevant parties on complaints of stray dog nuisance?
If there is a complaint, an investigation will be conducted by the local authority. If the complaint is valid, the stray dogs will be caught for further action.
If my pet dog goes missing, which party can I refer to?
Complaints can be made to the nearest Local Authority.
What action can I take if my neighbor’s dog is constantly making noise nuisance?
You can make a report to the Local Authority in your area of residence and an investigation will be carried by the Local Authority and follow -up action.
What action can I take if I am attacked by a stray dog?
You can to make a report to the Police and the Local Authority in your area of residence and an investigation will be carried by the relevant agency and follow-up action.
What are the practices of good toilet users?
  • Use the toilet consideredly.
  • Flush after use.
  • Clean your hands after using the toilet.
  • Dry your hands.
  • Throw trash in the dusbin.
When is World Toilet Day and what is its objective?
World Toilet Day is celebrated on November 19 every year internationally.

The objective of the World Toilet Day Celebration is to instill a spirit of appreciation for the importance of toilets as well as increase awareness of the importance of the need for clean toilets in society and also to give awareness to the public about the culture of clean toilets.
If I want to make a complaint about the cleanliness of public toilets to whom should I complain?
You can complain directly to the relevant Local Authority (PBT).
Is the public toilet audit program in the Local Authority (PBT) conducted every year and what is its objective?
The public toilet audit program is conducted every year and it MUST be conducted by the Local Authority (PBT) and the Audit Results Report must be submitted to the Local Government Department (JKT). Usually the program is conducted in March to April.

The objective of this public toilet audit is to improve the level of cleanliness of public toilets in the country while maintaining the image of the country in the eyes of foreign tourists who visit Malaysia.
Are there any guidelines related to the rating of toilet cleanliness?
The Local Government Department (JKT) has prepared the Guidelines for the ‘Star Rating’ of Public Toilet Cleanliness in Local Authority (PBT) areas which aims to achieve a 5 (five) star cleanliness standard for all public toilets.
Does the Ministry of Housing and Local Government (KPKT) organize a Clean Public Toilet Competition for public and when is the competition held?
The Ministry of Housing and Local Government (KPKT) through the Local Government Department (JKT) organizes the Malaysia Clean Public Toilet Award Competition every year. Usually the competition starts from February to May each year.